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Reservation Supervisor - Arabic Speaker

Mastermind Talent Capital

Job Description

To assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Plan travel itineraries by suggesting local tourist attractions and places of interest. Overseeing changes to original reservations and managing exchanges and refunds. Monitoring reservations schedules and cancellations and no-shows. Reading and interpreting the reservation system at a speedy pace. Answering incoming calls and giving satisfactory replies to customer inquiries and complaints.

Job Requirements

Must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. Outstanding experience in handling reservation inquiries in the hotel industry Profound knowledge of attending to incoming and outgoing calls Deep knowledge of maintaining cordial relations with all guests Solid understanding of giving special treatment to VIP guests

Last Date To Apply : 28-Mar-2020

Mastermind Talent Capital

United Arab Emirates


Job Overview

  • monetization_on

    Offered Salary

    2600 + Accommodation + Benefits AED
  • portrait


    Front Office / Customer Service
  • category


    Hotels / Hospitality
  • my_location


    United Arab Emirates , United Arab Emirates